It can be easy to put all of your focus on turning leads into sales, and on growing your business, instead of focusing on what is most important: your customers. There is nothing wrong with wanting to grow your business and become more successful, but at the same time it’s important to take a step back and remember that you are only successful because of your customers. In order to maintain a healthy relationship with your customers and ensure long-term success, you need to keep them happy, while letting them know that you appreciate them. You can do this by simply saying thank you in a creative way.
Send an Old-School Handwritten Note
Handwritten notes are rare in today’s technological world. Emailing a thank you note has become the norm, but doing this is not personal or memorable. Taking the time to hand write a special thank-you note to a customer will make them feel important and appreciated – and everyone loves getting things in the mail!
Send flowers, a goody basket, or pizza – because who doesn’t love pizza? Taking time out of your day to send any of these items is a great way to say thank you. Just make sure it is something the customer can relate to and will appreciate. You can send a little note or a joke with these gifts, and your gesture will surely brighten up their day.
Give Them A Shoutout On Social Media
A lot of people spend their free time scrolling through social media, so what better way to thank your client than by putting it on social media? Give them a shoutout by posting a kind thank you message on your business’ social media page. Be sure to ask your client permission before posting, especially if you are using their professional profile, just in case they aren’t comfortable with having their name out there.
Make a Phone Call
Usually when an agent calls someone it is to make a sale. So you can imagine how surprised a client would be if you called to simply thank them for their business. Set some time aside during your day to call customers and thank them, and if they don’t pick up, leave a thoughtful voicemail.
Treat Them To Coffee
If you think your client would feel comfortable with it, ask if you can take them out for a thank you coffee. Taking your client out for coffee is an effective way to say thank you in person and help build a stronger relationship with them. If they cannot meet for coffee, or if they live far away, then consider sending them a gift card to their local coffee shop.
Pay It Forward
A wonderful way to show how grateful you are to your client is by paying it forward. You can reach out to your client and let them know that you want to donate to their favorite charity in their name. This is not only an extremely thoughtful way of showing your appreciation, but it is also a great way to build a stronger connection with your client.
Showing that you appreciate your clients and letting them know that you care about them as more than just a business prospect is easy. Show your gratitude with any of these simple and effective acts, and you will not only have a great relationship with your customers, but they will surely spread the word about your thoughtfulness to others- which will mean more business for you.