Trouble Connecting? How Your Phone Might Be Sabotaging Your Leads

Have you been having issues reaching leads over the phone? You might be marked as a spam caller by their phone carriers! Many, if not all, phone carriers have a call blocker that identifies whether outside callers are spam calls. You might be the victim of being listed as a “Scam Likely” to the leads and customers you are trying to reach, which can take a toll on your business. Although this can be frightening and frustrating, here are a few things that can help you identify if you are being marked as spam and also how to remove the dreadful “Scam Likely” label. 

Why Is This Happening?

illustration of a cell phone with a hand about to press the end call button
Leads might be declining your call because you are being marked as a “Scam Likely” call by their phone provider.

Many cell phone providers offer their customers a feature called ScamID that helps automatically identify scam callers;  if it’s likely that the call is a scam, their screen will say something like “Scam Likely.” If you have been tagged as a likely scammer by this automatic feature through their cell provider this could be the reason that many people are not picking up your calls.

These scam blockers are not only frustrating, they can also be damaging to your business. They prevent you from reaching leads, and they make you look bad: if a lead is expecting your phone call, and it has been flagged as a “Scam Likely” so they do not answer they will think you never called them. This most likely means they will move forward with looking for someone else to speak to.

2 Ways To Avoid Being Marked As A Scam Caller

Although it may seem like there’s nothing you can do in the face of these scam blockers, there are some steps you can take to get your calls through to leads. To avoid being marked as a scam call:

  1. Comply with robocall laws– The Federal Communications Commission has laws about robocalls since roughly 3.4 billion robocalls are made every month. Carriers will mark a call as a scam if one phone number makes more than 10 calls a minute, 100 calls a day, or 1000 calls a week, so spend your time wisely. Think quality over quantity.
  2. Ask leads to save your number– After you make contact with leads and customers, ask them to save your number, so you no longer get flagged when you need to speak to them. 

How To Test If You Are Marked As A Scam Call

Because you are always calling leads from the same number, your number might get flagged as a scam. If you are having issues reaching leads, then you might want to test if you are marked as a scammer. To test calls, you can try calling numbers of people that you can test with on various carriers to see which carriers mark you as “Scam Likely.” It can be good to test with co-workers that might not have your number saved and you do not call often so you get accurate test results. This is the quickest way to find out if you are marked as a spam call so you can address it and remove your number from the list of different carriers.

 What If Your Number Is Already Marked as “Scam Likely”?

If you have tried to call multiple leads, and it seems likely that you have been marked as a scam call, the best thing you can do is change your business’ number. But doing this can cause problems, mainly with your current client base who are already familiar with your number. So if changing your number is not an option, you can:illustration of a computer screen with an envelope on the screen

  • Email or inform your lead or customer that you will be calling them, if they do not answer consider setting up a time for them to call you. Try emailing customers, or reaching out to them via social media or other channels to speak with them.
  • Register with Free Caller Registry, which allows businesses who make a lot of outbound calls to submit data through a centralized process that notifies major phone carriers of your number, and allows you to be unblocked.
  • Add another line to your business that you can specifically use for outbound calling. This will prevent you from having to change your number.
  • Report the mistake to the carrier or blocking service and request a correction: If you think your telephone number is being flagged as Scam Likely on a customer’s caller ID, you can contact the appropriate telecommunications provider for review. Once the provider verifies your number, it can remove the “Scam Likely” tag and fix how your number appears on caller ID.
  • Call from a different number– If you can’t get in touch with a lead, try calling from a different number at another time, and see if that will get you through to the lead.
  • Make test calls– Make test calls to numbers associated with different phone carriers, so you can identify which ones have marked you as a “Scam Likely” call.

Your business ultimately depends on reaching leads and customers. Being marked as a scam call can drastically hinder performance, but there are ways to prevent or if need be fix this issue! The last thing you want is for a customer to swipe ignore on their phones when “scam likely” appears. 

If you’re looking for new leads to grow your business, Benepath can help! We offer exclusive leads who are ready and waiting to speak with you. Benepath will provide you with better tools, more guidance, unsurpassed sales training, and techniques from the most successful agents and trainers in the industry. To get more information, fill out the form above, or call 866-368-0377.

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