Dealing with Changing Customer Expectations

Meeting customer expectations is a must for growing your business. In the past, meeting customer expectations didn’t mean much more than showing you were good at your job and being attentive to your customers’ needs. With the rise of social media, though, and the resulting awareness that customers have of your competitors, as well as the information they now have at their fingertips, the expectations of customers have shifted. Online customers have expectations that might seem over the top sometimes, so it’s important to understand how you can continue to meet their demands in this shifting landscape.

What Are Customer Expectations?

drawing of a person with their hand on their head and different colored lines behind them
Customer expectations continue to grow, so you have to keep up for your business to grow.

Customer expectations can be defined as the behaviors and processes that customers anticipate when they interact with a brand or company. So what do customers want when they come to you? According to a recent survey by Salesforce, around 66% of respondents expect brands to understand their needs, and a large majority of customers are very focused on customer experience. 80% consider the customer experience to be as important as the products and services they are looking to buy.

This means meeting customer expectations is about more than just offering quality service and competitive pricing. Thanks to social media and the internet, you have to go above and beyond to build customer loyalty.

How to Be Ready to Meet Customer Expectations

Most people head online when searching for information or a product/service to buy, and searching for information on insurance or for plans is no exception. So, if you want to meet the growing expectations of customers, you will need to adopt modern technology and capitalize on omnichannel marketing and automation.

Some ways that you can meet and exceed customer expectations include:

  • Personalized service- To give customers a better experience in the digital world, you need to personalize your customers’ journey with every interaction. Don’t rely on a bot to answer them, instead talk to them yourself if at all possible. Offering a personalized experience will grow loyalty for your brand: 80% of customers say they are likely to patronize a brand if that brand offers personalized experiences.
  • Stay on top of interactions- Customers who interact with businesses online expect instant replies that will help them solve their issues quickly. After all, the internet is all about instant gratification! Studies bear this out: according to reports, around 28% of customers expect a response on social media within an hour. Even better, you can anticipate your interactions with your customers by using email automation to help inform your customers about renewal dates and plans that might be right for them.
  • Be straightforward- It’s important to make your website and social media accounts as streamlined as possible. No one likes to go to a website and have to search for their answers, or go through a lengthy process to find what they’re looking for. Customers look for quick and straightforward answers to their questions without having to scroll through your website or social media pages.illustration of a person with a headset on and little bubbles of support pictures around

With the internet at everyone’s fingertips, customers are becoming less patient and are requiring more than ever from businesses. The best way to keep up with growing expectations from customers is to use marketing tools that will help you automate personalized responses, and create informative content that is easy to access.

In the meantime, if you’re looking for new leads and to grow your business, Benepath can help! We offer exclusive leads who are ready to buy – all you have to do is tell us when you are available to work with them. Benepath will provide you with better tools, more guidance, unsurpassed sales training, and techniques from the most successful agents and trainers in the industry, not to mention the best leads available. To get more information, fill out the form above, or call 866-368-0377.

Selling to seniors via video conferencing

The unaddressed truth behind Covid-19 is that until we get a vaccine, those of us who have an increased risk of serious health problems are going to need to remain socially distant even after the spike subsides. While a therapy for the virus could be found as early as June, a vaccine is much further away, with most experts looking at the end of 2020.

Adjusting to the times

For a variety of reasons, many of you prefer to sell face to face, and right now you can’t, for the safety of yourself and your clients.

You are left with one of three choices:

  • Stop selling
  • Sell over the phone
  • Sell over video

Why Video Conferencing

Seniors are not as tech-illiterate as many people think. In a study done by Amwell Health Solutions, data showed that 45% of American seniors have participated in video calls using FaceTime, Skype, and/or Google Hangout. Some seniors are even catching up to the new Zoom movement, using it to talk to their family and friends.

73% of seniors claim that faster health related services, such as insurance consultation, are the driving reason for their willingness to use video conferencing. Seniors have the will to participate, you just have to add this to your toolkit.

While calling could get the job done, you are missing an important layer – the visual cues. With phone calls we miss 50% of the conversation because you can’t see how the person you are talking to is responding. Video conferencing eliminates that limitation.

How do you do it?

So, how do you get seniors on the screen, not just on the phone? The first secret is that you have to make it easy. Best practice is to just have them click on a link you emailed them. You’ll probably need to include instructions on how to find the link, but the more simple you make the process, the more success you will have.

Ask the senior if they have used to using Hangouts, FaceTime or Skype. These popular systems are the most common, and you should adapt to their preferences. By adapting to their preference, the success rate of your calls will be significantly higher. While this may involve more flexibility on your end, it will undoubtedly benefit you in the long run.

The question “why you are taking meetings this way?” will come up, and be honest with them. Tell them it is to keep them safe in today’s environment. This expresses that you care about them as a person, not just a client, helping your overall rapport.

In conclusion

By incorporating live video into your sales process you’ll be able to:

  • See your customer’s visual cues
  • Share and go over your quality presentation materials
  • Build a deeper relationship with your customer
  • Make more sales!

And if you need help matching with Medicare insurance prospects, don’t hesitate to give us a call at 866-368-0377.

What the Payroll Protection Program means for insurance agents


Congress recently signed the CARES Act to help relieve Americans of the economic impact COVID-19 has had in the US. As part of this stimulus package, there has been a Small Business package included. This $350 billion dollar program is called the Payroll Protection Program (PPP), and independent contractors can begin applying on Friday April 10th!

We put together this video and article to help guide you understand what this program is.

Are you qualified?

Most insurance agents in the US are paid as independent contractors. You’ll know if you are one if you are given a 1099 each year or a W-2. If you were receiving 1099’s, you are an independent contractor and are eligible under this program.

If you are paid by a W-2, your employer, if they have less than 500 employees, can apply and pay you an average of what you earned in commissions over the last 12 months.

Here are the important details of the PPP:

  1. The maximum amount of the loan is 8 weeks of your average previous 12 months earnings (up to 100k), plus expenses for rent, mortgage interest and utility costs – which are no more than 25% of your 8 weeks earnings.
  2. You have to certify that you need the loan due to the impact of the Coronavirus.
  3. The interest rate is 1% and payments are deferred for 6 months.
  4. The loan can be forgiven based on how much you pay yourself plus your actual expenses
  5. There are no personal guarantees or collateral requirements
  6. Whatever isn’t forgiven has to be paid within 2 years

To apply for a PPP loan, you need to contact your bank. Make sure they are a Small Business Association lender, or a SBA lender for short. The SBA is the only association that will be writing the approval for these loans through member banks. The total amount of these loans are limited to $350B, and while that sounds like a lot, it is expected to run out quickly. This means you will want to take advantage of the Payroll Protection Program quickly.

Medicare: The Gift That Keeps On Giving

Selling Medicare Supplement plans is a very rewarding job. Not only do you get to help seniors save money, but you get a residual income. In other words, Medicare is the gift that keeps on giving. But how?

Medicare Sales At All-Time High

man's hand with a blue marker going up in a line. the words "revenue"
Selling Medicare Supplement plans can give you a continuous revenue.

The AARP has found that each day 10,000 Baby Boomers turn 65 in America, a figure expected to continue well into the 2030’s. This is great news for Medicare agents. Many seniors cannot afford their Medicare Part B bills because they are on a fixed income, so they search for ways to help pay for it. This is where you come in to save the day with a Medicare Supplement plan. With the growth of the aging population, and increase in Medicare sales, there is no better time to sell Medicare!

Seven Years Of Commission

You read that right, when you make a Medicare Supplement sale, you will have a built-in commission for 7 years. This is where the residual income comes into play. Once you sell a Supplement plan, clients are commonly re-written year after year.

Let’s take a look at an example to simplify things. When you first make a sale, you spend $400 on leads to make that sale, and make a commission of $400. But because the consumer will likely sign (on average) for 8 years, there are 7 years worth of profits that can be made on that one sale. That equates to a $2800 profit for the life of that sale. So even though you have spent money on marketing and buying the lead, you still make that money back and more. You’re constantly winning.

The example below represents the residual income you could make over the years, assuming that you’re making $30,000 in new commissions each year:

Maintain Your Relationships!

Although you can keep earning a commission for 7 years, you can’t just forget about your customers. People are more willing to buy from someone they know and trust. Be sure to follow up with your clients to make sure they are happy with your product, and keep the relationship going. Some may want to make changes to their plans or enroll in a new plan. You want to make sure you are the one they turn to when this happens, so that you get the commission.

Do not snooze on Medicare Supplement sales or on your current clients. Medicare sales are through the roof because of the aging population. If done right, you will earn a 7 year commission on just one sale. Medicare leads are the gifts that keep on giving even after you spend your marketing dollars to acquire them.

Why Trust is Hard to Come By

Trust is the way to sell yourself. People won’t buy from you if they don’t trust that your services are good, or that your product will improve their lives. That being said, trust is relatively easy to build as long as you follow a solid formula.

For insurance agents, this formula is about the same as other sales-focused jobs, but it must come off naturally. It takes a little more work on your end to master this but once done, you’ll see a huge shift in your interactions with people. They’ll buy easier, spread positive reviews, and increase your sales in the long run.

man on phone building trust with customer
It’s all about how you talk to people. Be professional, knowledgeable, and courteous.

Do Reputable Work

The baseline of any trust building is to show that you provide consistent value with your work. This is why bigger sites rely so much on positive reviews of their customers; it demonstrates hard evidence that people like what they do.

If you don’t have a profile that allows for reviews, then just word-of-mouth will do. Building strong trust with your customers comes from honest hard work. Also, to support this concept, make sure you’re giving yourself deliverable goals, i.e. if you say you’ll have someone signed up with a new policy within a week, you must do everything you can to accomplish this. If it’s not reasonable, don’t promise it.

Be Personable

They say you’re underdressed without a smile. Being a friendly, courteous person will get you far with any customer interactions. Of course, don’t pile on the cheese or be overly complimentary. People are more aware now of those that seem overly friendly as it comes off as manipulative. Steer clear of anything that makes you seem fishy.

This means genuine compliments only. If you like someone’s car or their new scarf, then by all means, openly share your admiration. It can spark a conversation as well as the possibility of connecting with shared stories. Did you both buy your car at the same dealership?

These personal connections get you far in building trust. It also works on social media. If you have a welcoming profile with visible content, people can examine your page and make decisions based on them. This means being meticulous with the content you share or allow posted.

The last note on personability is consistency. Like your work, your personal profile needs to be on par with who you are in real life. Red flags will be set off if someone expects a particular detail they found online, and then you’re completely different in real life.

Emphasize Security

Every day, tons of people are subjected to scams. Whether they fall for them or not, it can leave people on edge in who they deal with.

people having a meeting about trust
People want to trust you because they need to purchase coverage. Go into each meeting with a positive mindset.

Simple actions like mentioning you keep information confidential or placing a security certificate in your profile (or a physical one on your desk) can put people’s minds at ease. This is especially needed in an information trading industry like insurance.

People release detailed personal info when they purchase insurance. They need to be reminded, subtly, at every turn that they can trust you with their address, phone number, and email addresses.

One last note before we leave you is availability. None of these trust-building tactics will work if you’re not available to implement them. This means taking the time to answer phone calls, emails, or even text messages if you see fit.

A trusting customer is a loyal one. At the first sign of deception, a person will view everything you say or offer as negative like you’re trying to take advantage of them. And once lost, trust is the hardest to win back. Start off on the right foot with these tips, and you’ll build a solid, reliable reputation that places you on a higher tier.


America’s Best Insurance Agencies to Work For

Competition between workplaces means good things for employees. Not only are the best agencies more visible, but they’re also having to step up their game to keep their staff. For insurance agents just now coming to the field, we have a comprehensive list of the best agencies to seek employment from, and exactly why you’d want to work for them.

For an overview, this list reflects the working conditions in these agencies. Overall, they scored high because they focused on benefits, wellness programs, and flexible work hours.

person playing chess for the best insurance
Choosing the right place to work is a strategic career move.


This agency features an employee-first attitude, which probably was the biggest factor in Higginbotham topping the list. The company started 70 years ago, and since then has grown into one of the most influential independent insurance agencies in the US.

They also have a robust charity, with $1.8 million donated so far. Their CEO, Rusty Reid, emphasizes the service quality of the insurance industry, and that people should always be put first.

Ironside Insurance Group

While younger than the previous agency, Ironside has a reputation for growth. Employees pushed this company forward on the list through anonymous surveys. From the start, Ironside is a company focused on filling a need. The founders, Ryan Kent and Joshua Shotts, saw an opportunity in the insurance industry and leaped on it.

Prioritization here comes from two things: empowering employees and encouraging feedback. Without them, the company founders don’t think they would have gotten very far.

The Bulow Group

The Bulow Group believes in going against the grain. With a small group of 13 employees, every person can get their voice heard. Besides this, the company puts emphasis on communication so that every person gets a chance to succeed. These values are also encouraged with their customer interactions.

The Bulow Group has a reputation for thinking outside the box and strong teamwork. Stemming from a work/life balance and a focus on support, all the employees here feel the community.

team of coworkers at best insurance agency
You want to work with a team that supports you. Don’t stop looking until you find that.

Hotchkiss Insurance

Hotchkiss’ employees enthusiastically nominated their company. These positive thoughts center on the agency’s focus on career growth and providing an engaging atmosphere.

“When our employees grow, we grow,” is the sentiment felt from the CEO’s words. They even have their own structure for employee behavior called “The Hotchkiss Way.” Employees have a weekly meeting, and they all address concerns and update their behavior to provide a solid system for interaction.

Acentria Insurance

Like most of the other agencies on this list, Acentria works hard to have the employees feel like family. Most employees cite that their managing team members show genuine care for them as people.

This is amazing considering how large the company is, with over 500 employees in 50 locations. With a commitment to growth and open doors, it’s no wonder Acentria claims its “small business” feel.

Snapp & Associates Insurance Services

The people at Snapp & Associates don’t mess around when it comes to excellent benefits. The company provides full education reimbursement and medical assistance.

This agency’s claim to a top spot is hiring fresh eyes to the industry and one hundred percent supporting their growth as agents. Agents claim they had no experience before, and within a few years, became competent, successful employees

All of these places had a few things in common: support, encouragement, and most had community service. It goes to show that supporting your employees and communication truly sets a company apart. When one succeeds, all succeed.


NFL Players in Health Insurance Fraud

Bending the knee isn’t the only contention facing the NFL; this time, there’s health insurance fraud thrown into the mix. For those that don’t know, health insurance fraud is any act done specifically to defraud the insurance process. If you try to get something from the system you’re not owed (or even when someone denies you a benefit), this is insurance fraud.

lock on a jail cell for nfl insurance fraud
So far, not many of the players are seeing jail time, but that might change in the future.

The most common types in America are premium diversion, fee churning, asset diversion, and fraud involving worker’s compensation. In 2006, according to the Coalition Against Insurance Fraud, close to $100 billion was lost in the United States from these cases. That’s a massive number considering only several million was involved in this sports scandal.

Professional sports in America has a reputation for wealthy players, high-stakes games, and sometimes controversial acts. However, in this case, a pretty clear-cut alleged case of fraud surfaced from ten NFL players.

Here’s what we know.

These ten individuals used an HRA plan (more on those here) to receive a payout. The numbers we have so far are that the fraudulent charges total a little under $4 million. From June 2017 to December 2018, their total cut from this plan skimming netted $3.4 million in claims payments.

According to U.S. Attorney Robert M. Duncan Jr., and from the FBI’s evidence, the defendants in this case planned “and executed a fraudulent scheme to undermine a health care benefit plan established by the NFL – one established to help their former teammates and colleagues pay for legitimate medical expenses.”

This is in the East District of Kentucky, and the list of players involved.

Each is Charged with Various Counts of Conspiracy to Commit Wire Fraud/Health Care Fraud

nfl player with football and insurance fraud
Be wary with the people you work with. Anyone can try to get more than they are owed.
  • Robert McCune, of Riverdale, Georgia
  • John Eubanks, of Cleveland, Mississippi
  • Tamarick Vanover, of Tallahassee, Florida
  • Carlos Rogers, of Alpharetta, Georgia,
  • Clinton Portis, of McLean, Virginia
  • Ceandris Brown, of Fresno, Texas
  • James Butler, of Atlanta, Georgia; and
  • Fredrick Bennett, Port Wentworth, Georgia,
  • Correll Buckhalter, Colleyville, Texas, and
  • Etric Pruitt, Theodore, Alabama,

More players will be notified of charges in the future, but these core ten have a more solid sentence awaiting them. It’s unfortunate, but in the healthcare world, both agents and insurance firms must be careful in dealing with everyone, including star athletes.

Understanding a Customer’s Needs

The marketing world runs on its customers. After all, without the customers, there’d be no income. For insurance agents selling policies, you are not exempt from the overall push to satisfy your customer’s needs. Doing so in a smart way will net you more than just a sale, it’ll get you positive reviews which increases the chance of future sales.

Talking about it is easier than doing it. Any sales rep will tell you it’s hard to teach good salesmanship. However, we’ve found a few solid tips that, if practiced, will sharpen your skills. They all fall under acknowledging what a customer wants and needs.

customer wearing an earpiece to search for insurance
Anyone you work with deserves to know that you care. That’s the first step towards understanding.

Research What People Are Looking For

It helps to start on the right foot, and that comes from insight using research tools. There are search engines available online that comb through the questions people ask about your industry. Taking the time to see what people are looking for can give you a leg-up when it comes to the first conversation.

Answering those questions before a customer even asks can surprise and delight them. It puts you in a knowledgeable position and builds trust that they can rely on you for solid information. People want to know that they’re placing their time and money in the right hands.

This same concept can be applied to data collection in general. Once you start a database(Customer Relationships Management System or CRM), you can stock up on important info that your client base is searching for. This way, you can keep tabs on how questions evolve in your industry, plus you can see which patterns come out of it. Are people talking more about purchasing a policy during January? Does this correlate with anything else like perhaps sales in your area, or real estate pushes?

See From Their Perspective

The easiest way to gain perspective is to stand in someone else’s shoes. Think about what you would want if you were in their position.

This can be done by building a customer model. You can use the CRM we talked about earlier (which would be a great use of the tool) or simply grab a notepad and jot down ideas. These are some questions to get you started:

  • Why is this person contacting me?
  • What are they trying to protect? (What’s actually important to them?)
  • How would I want to be treated?
  • What would I expect in this situation?

After answering these questions, you’ll have a better idea of what you should do when interacting with a customer. The best rule is this: act with integrity and transparency. The majority of people will react positively to this type of interaction.

Ask for Reviews

Do you already have an established customer base? Are they satisfied? Great, then you have an amazing source to get information from to improve your communication. Ask these happy customers what you did that satisfied them, and what you could do to improve for the future.

customer talking on the phone
People need insurance to protect what they care about. It’s not about selling insurance; it’s about selling protection.

This can come in the form of surveys, polls, or simple conversation. Pay attention to the areas that people focus on, for that is where you’ll find the most insight. If the majority of your customers talk about your office and how nice it was, then that can be telling of a few things.

Perhaps people in your area prefer a calm environment. It puts them at ease. So, using this knowledge, a welcoming office is an excellent asset to invest in.

When you start down this path, be prepared to make changes (even if they’re uncomfortable at first) to your conversation style or even your surroundings. When your customers see you taking the time to make them feel welcome, and you’re attentive to their needs, it sparks a realization for them. That you want to help them, and this is the most powerful tool in your arsenal.


Challenges in a Competitive Career

The insurance industry is definitely a cut above most sales jobs, and it takes a special person to thrive in it. Most people find the challenging structure of a competitive career difficult, but anyone can find success in it as long as you know which skills to sharpen.

competitive team working on a project together
Competition doesn’t have to be cut-throat. You can make it friendly too.


The first skill we’ll talk about is the most important one: adaptability. It takes a real warrior to roll with the punches and keep fighting. Any industry benefits from this skill, so building it up before you enter this career can carry you through to other sectors of insurance.

This involves recognizing errors and improving with grace. If something you’re implementing isn’t working, then you must practice making firm decisions to change. People often fail here because they want to save face in front of their peers. However, being adaptable and learning from these mistakes builds character and improves the workplace.

Mistakes are hidden lessons. As long as you are aware of them, you can better show your character by how you react and improve, rather than just covering them up and hoping for the best.

Proper Networking

This goes way beyond your referral system. A skilled networker creates strong bonds no matter who they talk to, and these bonds improve your career by leaps and bounds. If you don’t know what I’m talking about, picture moving throughout your day (even doing mundane things like chores), but no one you speak to is friendly or helpful.

You wouldn’t get very far, or if you did, it wouldn’t be pleasant.

Practice respect and courtesy in all your interactions. Keep notes and tabs on people that you like that are better connected. We see this in social media all the time. If you’re looking for a leg-up in your career, talking with someone who knows a potential employer and making friends, is a great way to get your foot in the door later.

A trusted network is a support group. These people will provide assistance in hard times, celebrate your success in the good times, and balance you out as you make your way to the top.


Going above and beyond is a sure-fire way to dominate a competitive career. Is someone doing something well? Then you must innovate and do it better.

man walking in a competitive suit
Remember to always bring your A-game!

This involves thinking outside the box and pushing the boundaries of what people expect. Of course, always follow the proper legal channels with this, and abide by industry rules, but the person that stands out (and well) is the person you see succeeding.

For example, a small gesture like having an apple pie scented candle in your office can be considered innovation. People will associate the smell of fresh baked goods with you. It works well for the real estate industry. Simple changes like these can have wildly successful results. Paired with the earlier skills, mastering this can be life-changing for your career.

Remember, always act with integrity in your competition. People may not remember your actions, but they’ll always remember how you made them feel. If your interactions with peers come off as manipulative or underhanded, that’s the way they’ll think of you. However, if you keep this strong thread of honesty and mix it with ambition, you’ll have wildfire inside to blaze you straight to the top.


Where to Find Online Courses

The statement “knowledge is power” is well-known for a reason–and with the net, we have access to more power with online courses.

Have you ever been frustrated with a problem only to have someone show you a simple fix to it? The more you know, the better chances you have of surmounting any issue that comes to you, specifically if you’re someone in a complex field like insurance.

Fortunately, it’s easier than ever to get educated. There are both free and paid sources online for courses that you can take from your computer, tablet, or smartphone. We’ve compiled a list of our favorite places to study. Below are our top 10, ordered by payment.

apple on books for online courses
While traditional schools are still great, learning online opens doors for some who needed more options.

HubSpot (Free)

HubSpot is a great business resource if you’re looking to start from the ground up. Their Inbound Marketing video is an amazing resource to understand how to focus your business management.

With HubSpot, the courses available range from business management and email strategies, to SEO and content. So, your suite of knowledge for building a personal brand on the web is more focused here. Remember that marketing goes beyond simple customer interaction, it’s also about getting yourself out there in front of potential customers.

Not only do they have courses, but signing-up also makes their software and business development team available to you.

Google Skillshop (Free)

Everyone uses Google, but some could use an in-depth look into how Google helps their business. Any agent will definitely benefit from learning not only how they are found on the web, but also how to increase their visibility.

Google’s toolset and algorithms change by the year, but thankfully they keep their database updated as well.

This free set of courses is user-friendly, portable, and you can immediately put it to use.

Skillshare (Subscription)

While Skillshare does offer some free courses with sign-ups and other deals, the majority of this platform is paid. There are three options to choose from starting at $15/month, but the payment is cheaper with an annual purchase.

Skillshare is a great resource if you’re looking to learn a broad variety of techniques. The classes range from aligning business purposes to how to use programs like Adobe Illustrator. If you need to master a skill, this is a great choice.

graduation day for students of online courses
You can get a degree, a certificate, or just master a new skill.

Their content is generally higher quality with a focus on education. This means there are more people on Skillshare in a community and the teachers are more likely to interact with you if you have questions. All in all, it’s worth the price if you have the money to invest.

EdX (Individual Purchase)

This platform is more of a directory than an academy. It was founded by Harvard and MIT to focus on bringing top-ranked university-style classes to an online public. Its focus is on education on the learner’s terms. They are both non-profit and open source.

With EdX, you sign up for a course, and then you are bound to its time limits. This is unlike other platforms where you can learn whenever you’d like. While it’s still more independent than a traditional school, some learners might be turned off by the structure.

Their robust gallery is geared towards certificates or degrees. But beware, the cost of education is free, but you might have to purchase the certification at the end of the course. Additionally, some programs featured on it do include an instruction cost.

Trusted universities put their courses on here so that you can learn at your own pace. While it might be the more expensive of the choices here, EdX provides the most solid learning experience with accredited certificates.

Udemy (Individual Purchase)

Unlike other services we’ve found, Udemy doesn’t have a monthly fee for their courses. This can be a stand out feature for someone that doesn’t need continuous education.

While they have the same genres as the other online academies (from photography classes to how to structure data algorithms), you only pay for what you want, and you get to keep it forever!

So, if you’re just needing to brush up on Risk Analysis and Insurance Planning, you can search for it easily on the platform, purchase it, and then learn when you want. The platform also regularly runs sales, so it’s worth signing up for their email list.

success for online courses
Insurance training is one thing, but you can master other skills to help your career (like social media).

Coursera(Subscription or Purchase)

Coursera also boasts a top-rated course selection from universities and industry leaders. These courses are designed to have you master a new skill in about a month. Like EdX, you enroll in a course, so it’s not necessarily whenever you’d like to learn.

Important to note for Coursera is that you do have the option in some courses to enroll for free, but items like certificates and extra help come with a price tag.

These are only a few options for the amazing amount of online courses we have available to us. Apps like Khan Academy or Duolingo place bitesize, focused teaching in your hands that you can take anywhere. With any of these platforms, you can make the choice of turning your usual phone break into self-improvement time.


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